While we do our best to answer your queries quickly, it may take about 24 hours to receive a response from us. Thank you in advance for understanding. Wish you a wonderful time.

    In the class/session options you can choose "Schedule a free 20 minute session..." in order to:

    • Ensure that there is a teacher/student connection.
    • Assess whether another type of more specialized follow-up is needed.
    • Define periodicity and rules for working together.

    Terms and Conditions

    Last updated: february 02, 2021


    This document establishes the General Conditions of Use of the website https://www.helio-santos.com and all subdomains. The domain https://www.helio-santos.com is owned by Hélio Sidnei da Cruz dos Santos, with headquarters at Rua Prista Monteiro Nº 13, 5º Dt. 1600-792 Lisboa, and corporate entity number 235 927 759.

    From now on, it reserves the right to modify these General Conditions of Use freely and at any time in order to adapt them to the applicable legislation, without the need for any prior notice.

    Both the navigation through the website https://www.helio-santos.com as well as the registration in any class presented in this online space, presupposes the acceptance of the present General Conditions of Use contained in this page.

    1. Class information:

    Depending on the user’s choice, classes can be taught in person or online. The duration is also conditioned by the student’s choice of the various modalities that are available at the date.
    Classes are taught by Hélio Santos, within the time agreed with the student.

    2. Pricing Information:

    VAT is added to the advertised prices at the rate in force. All are shown in euros and, whenever necessary, converted to other currencies at the current exchange rate. Hélio Santos reserves the right to change prices at any time. Please confirm at the end with Hélio Santos, depending on the modality and duration chosen, the final price.

    3. Scheduling classes:

    The booking of classes is done through the form available on the website. The user chooses one of the available sessions and is contacted within 24 hours to receive availability information.

    4. Payment:

    Payment is made through bank transference 3 days before class day to the IBAN: PT50 0035 0346 0000 2112 9003 6
    A copy of the invoice has to be sent 1 day prior to the class.

    5. Invoices:

    The receipt and invoice will be issued after payment has been made and sent by email to the student.

    6. Refunds:

    Refunds will be accepted up to a maximum period of 14 days, provided that Hélio Santos authorizes it. For this purpose, you should contact info.heliosantos@gmail.com, sending your identification, IBAN (NIB) and also indicate the reason for the refund request.

    7. Law and Venue:

    These general conditions are governed by Portuguese law.
    All disputes arising from the interpretation or execution of this agreement will be settled by the Cascais District Court, with express waiver of any other.
    Alternative Resolution of Consumer Disputes – ADR:
    In the event of a dispute the consumer may resort to the “Entidade de Resolução Alternativa de Litígios – RAL” (Alternative Dispute Resolution Entity for consumer disputes)
    Lisbon Consumer Conflict Arbitration Center
    Rua dos Douradores, 116, 2nd Floor – 1100-207 Lisbon
    Phone: 218 807 000/218807038
    E-mail: juridico@centroarbitragemlisboa.pt
    Website: www.centroarbitragemlisboa.pt
    More information at Consumer Portal www.consumidor.pt
    Law No. 144/2015 of 8 September 2015.